Accidental Damage Waiver
Accidental Damage Waiver
We offer our customers peace of mind with our Accidental Damage Protection (£15) for rentals. This covers repairable damages such as broken zippers, lost beads, and stain removal. Our professional cleaning partners are adept at dealing with a variety of stains. We recommend that all brides opt for this policy, allowing them to enjoy their special day without any need to worry.
This add-on covers repairable damages, including broken zips, missing beads, or stains. However, should an item be irreparably damaged, lost, or stolen, or if repair costs exceed £99, charges may apply up to the item’s estimated replacement value. For garments exceeding £2500, a security deposit may be required. Any damage perceived as intentional or careless may still result in charges.
ACCIDENTAL DAMAGE PROTECTION - £15
- Stain removal - grass, mud, drinks and food etc
- Zip or button replacement
- Missing embellishments
We want all our precious dresses treated with love and kindness so if we feel any of the above are seen to be careless or intentional you may still be charged.
Can I alter the dress?
Yes! Reversible alterations are allowed through our PS partnered seamstresses, allowing for hem shortening and minor waist adjustments, helping achieve the perfect fit. Choose a dress in your size and opt for essential alterations to extend its lifespan. We also offer free consultations during your "Try on" rental period. Note that alterations are only allowed through our recommended seamstresses, as not all items can be altered.
Can I try dresses on?
Absolutely! We encourage customers to enjoy a boutique-like experience with our home “try-on” service. For a rental fee of £20 per dress, brides can select up to three dresses for a four-day home try-on. To ensure that the dresses fit correctly, we recommend the following:
- Wear nude seamless underwear and avoid bras, as many dresses provide built-in support.
- Keep skin makeup and fake tan free to prevent staining.
- Try the dress with comfortable, suitable heel-height shoes.
You can consult with our recommended seamstresses in London for potential alterations or schedule a free Zoom consultation during your “try-on” session. Always select dresses in your current size to avoid disappointment on the big day.
How do I start renting?
Start your rental journey by browsing our collection and selecting three dresses for a four-day home trial. Choose your dream dress and secure a month-long rental, adding it to your cart. Opt for our £15 Accidental Damage Protection for secure rental. After adding shipping and payment details, review the summary, and await your order confirmation email. Charges for unsuccessful orders are promptly refunded.